- Soft, breathable and lightweight.
- 100% brand new and high quality.
- Hook-and-loop fastener for quick and easy adjustment.
- Perfectly fit for your kid's wrist.
Which operator should I choose for my imoo Watch Phone?
Choose Compatible Operators for Your imoo Watch Phone
imoo Watch Phone Z6 currently supports most mainstream operators in the three regions of Europe, North America, Asia and Oceania. For details, Please check the following Operator Information Forms.
imoo support team is working on making imoo Watch Phone compatible with more operators. The Operator Information Forms will be updated continuously.
All carrier and frequency band data is collected from
It is recommended that customers check the frequency band with local carrier and purchase a Nano SIM Card. Ensure that the product will work properly.
imoo Watch Phone Z6 is compatible with following frequencies.
If you have any additional questions or require further clarification, please click the link below to contact us directly.
ORDERS & SHIPPING
How do you ship?
We ship internationally via DHL. For Singapore, we will use XDel Singapore to deliver your parcels.
How long will my order take?
Generally it will take 1 to 2 working days for parcel to be delivered to your doorstep. If we require longer time, we will inform you.
Can I request for a self-collection?
For same day self-collection, if we receive the order by 8:30am, customers may collect between 3pm - 7pm at our 3rd party warehouse at 207 Henderson Road.
Otherwise, for orders received after 8:30am, collection will be on the next working day.
Can I track my order?
Yes. A tracking number will be sent to you via email within 1-2 business days. Otherwise, kindly contact our customer service if you have not received anything.
How can I place an order?
To make an order, go to the website and choose your preferred product. Click on the “Add to Cart” button. Review your cart details such as the quantity and price before proceeding to the next step.
If you use a coupon or promo code, the discounted amount will only be displayed on the checkout page.
I can’t complete my order due to errors. What to do?
If the issue continues, kindly contact our customer service.
What are your payment methods?
We accept major credit cards (Visa, MasterCard, American Express), and PayPal.
What should I do if my parcel is lost?
If you feel that your parcel is lost or missing, please contact imoo customer service. We will carry out a full investigation to determine the next steps. We will do our best to handle your case as soon as possible.
Will I have to pay international taxes and duties?
Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Duties and taxes fee may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.
Can I cancel or change an order?
All cancellations and/ or change of orders are subjected to a final review in accordance with our internal guidelines. If your reason is acceptable, the changes or cancellation will be processed immediately. Please note that it is important to seek help from our customer service to process your request.
What should I do if I received wrong or missing merchandise?
If you received wrong or missing merchandise please contact our customer support with photo evidence of your claim. We will process your claim within 5 business days.
How can I obtain a receipt or invoice?
You will always receive a basic invoice via email after purchase. Please contact our customer service if you have further doubts.