Order & Shipping

Generally it will take 1 to 2 working days for parcel to be delivered to your doorstep. If we require longer time, we will inform you.

We will ship your order from our warehouse in Malaysia or Singapore.

We ship internationally.

If your country isn't covered yet, don't worry - we are constantly expanding our efforts to reach fans all over the world.

You may contact our customer service via support_imoo@hansindustries.net to cancel your order. Once your order has been processed and shipped, the cancellation will not be possible.

Please contact our support team at support_imoo@hansindustries.net for any question/problem for the order.

If you notice that your tracking number has not been updated for an extended period of time please contact support_imoo@hansindustries.net. We will do our best to handle your case as soon as possible.

If you feel that your parcel is lost or missing, please contact support_imoo@hansindustries.net. We will carry out a full investigation to determine the next steps. We will do our best to handle your case as soon as possible.

If you've noticed damage upon delivery, please keep the original packaging and contact support_imoo@hansindustries.net as soon as possible. Be sure to send us pictures of the damage. We will do our best to handle your case as soon as possible.

If you received wrong or missing merchandise please contact our customer support via support_imoo@hansindustries.net with photo evidence of your claim. We will do our best to handle your case as soon as possible.

For same day self collection, if we receive the order by 8:30am, customers may collect between 3pm - 7pm at our 3rd party warehouse at 207 Henderson Road.

Otherwise, for orders after 8:30am, collection will be on the next working day

Payment

Currently, the available payment methods for purchasing from our website are PayPal and credit card. For PayPal inquiries, please contact PayPal directly at 1-402-935-2050 (calling from outside the U.S.) For credit card inquiries, please contact your issuing bank for more information.

You will always receive a basic invoice via email after purchase. We can provide an official invoice in the form of a PDF if needed. Please contact our customer service via email support_imoo@hansindustries.net

Returns and exchanges

Kindly notify us before shipping to our office address

IMOO SINGAPORE

HANS INDUSTRIES PTE. LTD. (201134565K)

18 Robinson Road, #02-03, Singapore 048547

Email: support_imoo@hansindustries.net

If you have any problem with your order, please feel free to contact support_imoo@hansindustries.net. We will carry out a full investigation to determine the next steps. We will do our best to handle your case as soon as possible.

Please send your warranty claim to support_imoo@hansindustries.net following procedure stated below:

1. Provide clear pictures of the entire parcel: packaging box and phone device box.

2. State clearly reason of fault.

3. We will arrange collection from customers who are residing in Singapore and return a replacement upon successful warranty claim.

4. While for customers residing outside of Singapore, kindly send the faulty item to our Singapore office address and we will send a replacement upon successful warranty claim.

5. We shall process your warranty claim within 7 days upon receipt of the faulty item.