Generally it will take 2 to 3 working days for parcel to be delivered to your doorstep. If we require longer time, we will inform you.

We will ship your order from our warehouse in Singapore.

You may contact our customer service via servicesg@imoo.com to cancel your order. Once your order has been processed and shipped, the cancellation will not be possible.

Please contact our support team at servicesg@imoo.com for any question/problem for the order.

If you notice that your tracking number has not been updated for an extended period of time please contact servicesg@imoo.com. We will do our best to handle your case as soon as possible.

If you feel that your parcel is lost or missing, please contact servicesg@imoo.com. We will carry out a full investigation to determine the next steps. We will do our best to handle your case as soon as possible.

If you've noticed damage upon delivery, please keep the original packaging and contact servicesg@imoo.com as soon as possible. Be sure to send us pictures of the damage. We will do our best to handle your case as soon as possible.

If you received wrong or missing merchandise please contact our customer support via servicesg@imoo.com with photo evidence of your claim. We will do our best to handle your case as soon as possible.

For same day self collection, if we receive the order by before 10:00am, customers may collect between 2pm- 5.30pm at our 3rd party warehouse at 25 Woodlands Industrial Park E1, #04-01.

Otherwise, for orders after 10:00am, collection will be on the next working day

Currently, the available payment methods for purchasing from our website are PayPal and credit card. For PayPal inquiries, please contact PayPal directly at 1-402-935-2050 (calling from outside the U.S.) For credit card inquiries, please contact your issuing bank for more information.

You will always receive a basic invoice via email after purchase. We can provide an official invoice in the form of a PDF if needed. Please contact our customer service via email servicesg@imoo.com

If you have any problem with your order, please feel free to contact servicesg@imoo.com. We will carry out a full investigation to determine the next steps. We will do our best to handle your case as soon as possible.

In-Warranty Repair

a. 14-Day One-to-One Exchange:

Within 14 days of purchase, users can enjoy a one-to-one exchange for hardware malfunctions (not caused by human factors), but software issues won't qualify for exchange; instead, software upgrade services are available. 

b. Repair or Replacement after 14 Days:

After 14 days of purchase, if the main watch phone is malfunctioning, it will be replaced with a new one of the same model. If only the accessories are malfunctioning, only the defective accessories will be replaced. Both the replacement of the main watch phone and the replacement of accessories are free of charge

c. Product Replacement during Warranty Period:

For products that require replacement within the warranty period, if the original product is out of stock, we will provide you with a replacement product of equivalent value. In this case, you will not be eligible for a gift card or refund. The warranty period for the new product will be a recalculated warranty period and will be one year.

d. For in-warranty repairs, we will cover the cost of repair, replacement, and shipping for such damage. 

Out-of-Warranty Repair

Please note that the following malfunctions are not covered under the warranty and will require paid repair:

A) Products beyond the warranty period

B) Damage caused by human factors, including damage caused by the user’s negligence in using, operating, or keeping the product as per manual requirements;

C) Damage caused by unauthorized dismantling, maintenance, repair and modification;

D) Damage caused by natural disasters (e.g. flood, fire, earthquake, etc.);

E) No valid warranty card or purchase invoice (except those that can prove the product is under warranty);

F) Unauthorized alterations of the warranty card; or the product model or code on the warranty certificate are inconsistent with the real product;

G) Natural wear and tear upon usage (e.g. case, watch strap, watch buckle, display screen, etc.);

H) Errors, damages, and defects not caused by the company;

I) Fault caused by network or wireless information service provider (operator) is not covered by the warranty.

J）If liquid damaged due to human damage (Bottom Case Broken, Screen Crack, SIM Card Holder Damage, etc.)